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Customer Service

TERMS AND CONDITIONS OF SALE

HOURS

8AM-5PM EST, Monday-Friday

SALES POLICY

Shooting Sports Wholesale sells to retail storefronts only.  Retailers are required to sumbit all tax exemption certificates to SSW for approval/acceptance.  If purchasing firearms, a current signed in ink copy of your Federal Firearms License is required to be on file with Shooting Sports Wholesale.  A faxed or emailed copy is acceptable.  Please include all phone numbers, email address and contacts when submitting the above information.

PAYMENT OPTIONS

1.  C.O.D. orders are accepted with approval.  C.O.D. customers will assume a $12.50 colleciton fee.

2.  Certified check, money order, company check*, Mastercard*, Visa* and Chekfaxx* are all acceptable forms of payment.  If paying by company check, you must have prior approval.

*NOTE: 1.  There is a returned check fee of $25.00.  2.  All credit card purchases carry a 2.5% surcharge.

SHIPPING

It is the goal of Shooting Sports Wholesale to provide you with the timeliest of service.  Therefore, all in-stock and approved orders recieved before 3PM EST will ship the same day.

FREIGHT POLICY

No minimum order is required.  All orders are shipped using UPS.  Handguns are required to ship UPS 2nd Day Air/Saver.  In order to receive current, up-to-date freight programs and quotes, it is highly recommended thaty you speak with your salesperson before committing to an order.

ORDERS

All items are stocking items, based on the manufacturer's ability to supply product.

EXCEPTIONS

All special orders must meet manufacturer's order/freight minimum requirements.  A 50% deposit is required from the dealer in each special order case.  The deposit will be used by Shooting Sports Wholesale for liquidating damages that might incur in the event of order cancellation or refusal.

WARRANTIES

Shooting Sports Wholesale does not do repair and as such asks that all warranty work be directed to the appropriate manufacturer.  Sales personnel can provide you with the appropriate phone numbers and return policies for each manufacturer.

RETURNS

A return authorization number, valid for 30 days, is required on all merchandise to be returned.  A 15% restocking fee will be charged back to the customer if the return is due to the fault of the customer.  All returns must be in new resaleable condition.  Otherwise the manufacturer must be contacted as to a question of warranty.

GOODS DAMAGED IN FREIGHT

Please contact the specific carrier's local terminal for instructions regarding merchandise damaged in shipment.  Please save all packaging until the claim has been finalized.

DEALER PICKUP

Dealers can pick up merchandise during normal operating hours in order to avoid freight, however, please allow customer service one hour advance notice to process orders.

NOTE:

Prices are subject to change without notice.  Shooting Sports Wholesale is not responsible for typographical or printing errors.  Possession of flyer does not constitute offter to sell.  All sales must be approved by Shooting Sports Wholesale.  All logos and trademarks are the property of their respective manufacturers.  Copyright Shooting Sports Wholesale 2005.